Increasingly it is being recognised that consolidated and converged solutions, involving multiple technologies or vendors, provide a number of critical benefits for end users. However, supporting these solutions could be challenging for end users. All too often, when faced with a support issue, customers are prone to vendor or technology finger pointing.
XOR provides an extremely flexible and cost effective support service for our channel partners, that provides end users with a single point of call for all of their support issues. We support the entire solution sold to a customer and we handle any necessary support cases with technology vendors on behalf of the end user. This means that any problems can, hopefully, be identified and remedied at the earliest possible stage there by reducing service down time.
We support most infrastructure technologies from many leading vendors and offer this as a white labelled service.
Our service provides
- Remote support on infrastructure technologies including Citrix, Microsoft, VMware, NetApp, EMC, HP, IBM, Dell, Oracle. Click here for a full list of supported vendors
- World-wide coverage
- 24/7 call logging facility with flexible SLA’s and terms.
- A single point of contact for all related incidents
- Technical escalation to vendors as necessary.
- Specialist consultants with extensive knowledge
- 24/7 Service Desk and call logging facility
Click here for our support service brochure containing more information our service.
As an XOR support service partner, you can benefit from
- Developing integral customer relationships
- Additional sales streams with recurring revenue
- Gaining your customers trusted advisor status
- Aligning yourself strategically to satisfy new customer requirements